Storage Harrow Privacy Policy
This Privacy Policy explains how Storage Harrow collects, uses, discloses and protects personal data about its customers and prospective customers in the Storage Harrow service area. It applies to all individuals who use, enquire about or are recorded in connection with Storage Harrow services, whether as account holders, authorised users, payers or emergency contacts.
Storage Harrow is committed to processing personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data practices and your rights.
Personal data we collect
Storage Harrow collects and processes different categories of personal data depending on your relationship with us and how you interact with our services. The types of personal data we may collect include:
Identification and contact details such as full name, postal address, billing address, contact address, date of birth, and unique customer reference numbers.
Communication details such as email address where provided and records of communications you send to us or that we send to you, including enquiries, complaints, and service updates.
Contract and account details such as storage unit number, access permissions, move in and move out dates, rental terms, payment status, and correspondence related to your contract with us.
Payment and transaction details such as payment method, payment history, invoicing information and records of charges, credits and refunds. Card details are handled in accordance with industry standards and are not stored by Storage Harrow where processed through secure third party payment processors.
Security and access information such as CCTV footage captured on or around Storage Harrow premises, logs of access to units or facilities, vehicle registration numbers where recorded for security or access management, and incident reports relating to safety or security.
Marketing and preference information such as your consent to receive marketing communications where given, your communication preferences, and records of opt in or opt out decisions.
Where you provide personal data about other individuals, such as emergency contacts or authorised persons on your account, you are responsible for ensuring that you have informed them about this Privacy Policy and have the appropriate permission to share their data with us.
How we collect personal data
We collect personal data directly from you when you make an enquiry, request a quote, enter into a storage agreement, create or update account details, make a payment, communicate with us by any means, visit our premises, or participate in surveys or feedback activities.
We may also collect personal data from third parties where lawful and appropriate, for example from payment service providers regarding completed or failed transactions, from debt recovery agencies in relation to outstanding balances, or from public sources where this is necessary to verify identity or address information.
Lawful bases for processing
Storage Harrow processes personal data only where we have a lawful basis to do so. Depending on the specific processing activity, our lawful bases include:
Performance of a contract. We process your personal data to take steps at your request before entering into a contract and to perform our obligations under a storage agreement or related services. This includes handling bookings, access, payments, communications and account management.
Compliance with legal obligations. We process personal data to comply with our legal and regulatory duties, such as tax and accounting requirements, health and safety obligations, crime prevention and cooperation with law enforcement where required.
Legitimate interests. We process personal data where necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. Examples include securing our premises and property using CCTV and access logs, preventing and detecting fraud, managing and improving our services, handling queries and complaints, and pursuing or defending legal claims.
Consent. In limited situations we rely on your consent, for example where we send you certain types of marketing communications by electronic means that are not based on our legitimate interests. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
How we use personal data
Storage Harrow uses personal data for the following purposes:
To provide and manage storage services, including setting up and administering your account, managing access to units, processing payments, providing customer support and communicating with you about your contract and any changes to our services.
To maintain the safety and security of customers, staff, premises and property, including through the use of CCTV, access logs, incident reporting and cooperation with relevant authorities where appropriate.
To manage our business operations, including internal administration, record keeping, budgeting, reporting, staff training and quality assurance.
To comply with applicable laws and regulations, respond to lawful requests, and protect or enforce our legal rights and the rights of others.
To send you information about products or services that may be of interest to you, where permitted by law and in line with your communication preferences.
Data retention periods
Storage Harrow retains personal data only for as long as is necessary for the purposes for which it was collected, to meet legal, accounting or reporting requirements, or to resolve disputes and enforce our agreements.
In general, account and contract related information is kept for a period after the end of your relationship with us, to enable us to respond to queries, comply with tax and accounting rules and manage any legal claims. Payment records and invoices are retained for the period required by relevant financial and tax regulations.
CCTV footage and access records are retained for shorter periods, unless they are required for the investigation of an incident, for legal proceedings or to assist law enforcement, in which case they may be kept for longer as necessary.
When personal data is no longer required for the purposes described, it will be securely deleted, anonymised or otherwise put beyond use in line with our data retention and destruction procedures.
Data processors and sharing of personal data
Storage Harrow may share personal data with trusted third parties that act as data processors on our behalf. These service providers are authorised to process personal data only as necessary to provide services to Storage Harrow and are required to implement appropriate security measures and data protection commitments.
Examples of such processors include payment processing providers, accounting or billing service providers, secure document storage and destruction services, information technology and system support providers, and CCTV maintenance or monitoring providers where engaged.
We may also share personal data with other third parties in specific circumstances, for example with law enforcement or regulatory bodies where required by law, with professional advisers such as lawyers or insurers in the context of legal claims or advice, and with debt recovery agencies for the collection of outstanding amounts owed to us.
Storage Harrow does not sell personal data. Personal data is not transferred outside the United Kingdom or European Economic Area unless adequate safeguards are in place in accordance with data protection law.
Your data protection rights
As a data subject, you have a number of rights under data protection law in relation to the personal data that Storage Harrow holds about you. These rights apply to all Storage Harrow customers and prospective customers in our service area, subject to certain conditions and legal limitations.
Right of access. You have the right to request confirmation of whether we process personal data about you and to obtain a copy of that personal data, together with information about how and why it is processed.
Right to rectification. You have the right to request that inaccurate personal data be corrected, and that incomplete personal data be completed.
Right to erasure. In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of data you believe is inaccurate.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.
Right to object. You have the right to object at any time to the processing of your personal data where it is based on our legitimate interests, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have the right to object at any time to the use of your personal data for direct marketing.
Rights in relation to automated decision making. Storage Harrow does not carry out solely automated decision making that produces legal or similarly significant effects on individuals.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.
Changes to this Privacy Policy
Storage Harrow may update this Privacy Policy from time to time to reflect changes in legal requirements, our processing practices or the services we offer. Any updates will be made available using the most recent version date, and continued use of our services after changes take effect will indicate that you have read and understood the updated policy.
This Privacy Policy applies to all Storage Harrow customers and prospective customers in our service area and should be read together with any terms and conditions that apply to specific services you use.
