Storage Harrow Terms and Conditions
These Terms and Conditions set out the basis on which Storage Harrow supplies storage, handling, and associated removal services within its operating area. By placing a booking, paying a deposit, or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Storage Harrow, made up of these Terms and Conditions and any written quotation or service confirmation issued by us.
We, us, our means Storage Harrow, the provider of storage and associated removal services.
You, your means the customer or business entering into the Agreement with us.
Services means any storage, removal, packing, loading, unloading, handling, or related services that we agree to provide.
Goods means the items that you ask us to store, move, handle, or otherwise deal with under the Agreement.
2. Scope of Services
We provide secure storage services and associated removal and handling services, including collection, delivery, and transportation of Goods, subject to availability. The exact scope of the Services will be as described in our quotation, booking confirmation, or other written communication provided to you.
We reserve the right to decline any booking or to refuse to store or handle specific Goods that, in our reasonable opinion, may pose a risk to property, people, or the environment, or would otherwise breach these Terms and Conditions or any applicable laws.
3. Booking Process
3.1 You may request a quotation for our Services by providing accurate information regarding the nature and quantity of Goods, access conditions at collection and delivery points, required dates, and any special requirements such as packing or additional handling.
3.2 Any quotation we provide is based on the details you supply. If the information is inaccurate or incomplete, we may revise or withdraw the quotation, adjust the price, or refuse to carry out part or all of the Services.
3.3 A booking is not confirmed until we have issued a written confirmation of the Services, including any applicable charges and payment schedule. We may require a deposit before confirming your booking.
3.4 For removal and storage services, you must inform us in advance of any matters that may affect access or the time required for our team to complete the work. This includes, but is not limited to, parking restrictions, vehicle access limitations, stairs or lifts, narrow doorways, or any special handling requirements.
3.5 We may adjust the booking date or time by agreement with you. If we need to change the booking due to operational or safety reasons, we will give you as much notice as is reasonably practicable and offer a new time or date where possible.
4. Quotations and Charges
4.1 Unless otherwise stated, our quotations are valid for a limited period from the date of issue. After this period, prices may be subject to change.
4.2 Our charges may include fees for storage space, collection, delivery, packing, materials, and any additional labour or services as agreed. Any extra services requested on the day of service, or required due to circumstances beyond our control, may incur additional charges at our standard rates.
4.3 Our charges do not include any charges imposed by third parties, such as parking fees, permits, tolls, or congestion charges. You are responsible for reimbursing us for any such costs reasonably incurred in providing the Services.
4.4 If the work cannot be completed within a reasonable time due to incorrect or incomplete information provided by you, or due to circumstances outside our reasonable control, we may charge for any additional time and resources required.
5. Payments and Deposits
5.1 We may require a deposit to secure your booking. The amount and due date of the deposit will be specified in our quotation or booking confirmation.
5.2 Unless otherwise agreed in writing, all balances for removal and handling services are payable in advance or on the day of service before unloading is completed. Storage fees are normally payable in advance on a recurring basis, as set out in your storage agreement.
5.3 Payment must be made by an accepted method specified by us. We reserve the right to suspend or cancel Services if payment is not received in accordance with the agreed terms.
5.4 If you do not pay any amount due under the Agreement on time, we may charge interest on the overdue amount at the statutory rate applicable to business-to-business or consumer contracts, as relevant, until payment is received in full.
5.5 We may withhold the release of Goods from storage or delivery until all outstanding charges, including any interest and costs, have been paid in cleared funds.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by giving us notice in writing, subject to the following conditions and any specific terms stated in your quotation or storage agreement.
6.2 For removal and handling services, if you cancel:
a. More than a specified number of working days before the agreed service date, we may refund your deposit, less any reasonable administrative costs.
b. Within a shorter specified period before the service date, we reserve the right to retain some or all of the deposit or charge a cancellation fee reflecting our reasonable losses, including staff and vehicle allocation costs.
6.3 For ongoing storage services, you must give notice in accordance with your storage agreement if you wish to terminate storage. If you end storage without the required notice, we may charge storage fees in lieu of notice.
6.4 If we are unable to perform the Services due to events beyond our reasonable control, including severe weather, road closures, accidents, industrial action, or other operational issues, we may cancel or reschedule the Services. We will not be liable for any loss arising from such cancellation or delay, but any prepaid charges for services not provided will, where appropriate, be refunded or credited.
7. Your Responsibilities
7.1 You are responsible for ensuring that we have suitable and safe access to the collection and delivery points, including any necessary permissions for parking, loading, and unloading.
7.2 You must ensure that all Goods are safely packed and prepared for storage or removal, unless we have expressly agreed to provide packing services. We are not responsible for damage caused by inadequate or inappropriate packing provided by you or a third party.
7.3 You must not ask us to store or handle any items that are prohibited under these Terms and Conditions or under applicable laws, including hazardous materials, perishable goods, illegal items, or waste materials.
7.4 You must provide accurate and complete information regarding the nature of the Goods, including any items of unusual value or fragility, and any special handling instructions. If you fail to do so, our liability may be limited or excluded.
7.5 You must ensure that someone authorised by you is present at the collection and delivery addresses to check and confirm the work carried out. Where you are not present, our assessment of the work completed and the condition of the Goods will be conclusive.
8. Goods Not Accepted for Storage or Removal
8.1 We do not accept for storage or removal any of the following goods:
a. Explosive, flammable, corrosive, toxic, or otherwise hazardous materials.
b. Perishable or temperature-sensitive goods, including food, plants, or animals.
c. Illegal goods or items possessed in breach of law or regulation.
d. Waste materials, including household refuse, construction waste, or any items intended solely for disposal.
e. Cash, securities, precious metals, jewellery, antiques, fine art, or any item of high individual value, unless expressly agreed in writing and subject to additional conditions.
8.2 If any prohibited goods are found among your Goods, we may, at our discretion, remove, dispose of, or otherwise deal with such goods as we consider appropriate, and you will be responsible for any associated costs, losses, or liabilities.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove or store waste or refuse except as expressly agreed and compliant with legal requirements.
9.2 If, as part of a removal or clearance service, we agree to take items away for disposal, such items must be clearly identified as waste and separated from Goods to be stored or delivered. You are responsible for ensuring that such items are lawful for us to transport and dispose of.
9.3 Any disposal service may be subject to additional charges, including recycling or waste transfer fees. Where fees are charged by third parties such as licensed waste facilities, these may be passed on to you.
9.4 You must not place any hazardous or prohibited materials into any items collected for disposal. If such materials are discovered, we may refuse to remove them, or if already collected, we may return them or arrange lawful handling at your cost. You will be liable for any fines, penalties, or costs arising from your failure to comply with waste regulations.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
10.2 We will not be liable for any loss or damage to Goods unless caused by our negligence or breach of contract. In any event, our liability for loss or damage to Goods is limited to a reasonable and proportionate amount, having regard to the nature of the Goods and the charges paid for the Services.
10.3 We are not liable for:
a. Loss or damage arising from your failure to adequately pack or protect the Goods where you or a third party provided the packing.
b. Loss or damage to inherently fragile items, including glass, mirrors, or delicate electronics, unless we have specifically agreed to pack and handle them with additional care.
c. Loss or damage caused by atmospheric or climatic conditions, including damp, condensation, mould, or temperature changes, unless resulting directly from our negligence.
d. Indirect or consequential loss, including loss of profit, business interruption, loss of data, or loss of opportunity.
10.4 You must inspect the Goods as soon as reasonably practicable after delivery or collection from storage and notify us in writing of any loss or damage within a reasonable time. If you fail to do so, it may be more difficult to investigate the circumstances and our liability may be affected.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by law.
11. Insurance
11.1 You are responsible for arranging adequate insurance cover for your Goods during storage, removal, and handling. We may offer or recommend certain insurance options, but it remains your responsibility to ensure that cover is in place and adequate for your needs.
11.2 Our charges do not automatically include insurance for the full value of your Goods. If you choose not to arrange additional insurance, you accept that our liability will be limited as set out in these Terms and Conditions.
12. Access to Stored Goods
12.1 Access to your Goods in storage will be subject to our operational procedures and any access rules notified to you. We may require reasonable notice to arrange supervised access.
12.2 We may refuse access to your Goods if there are outstanding payments due under the Agreement, or if access would present a safety or security risk.
12.3 We reserve the right to move Goods within our facility for operational or safety reasons. This will not affect your obligations or our responsibilities under the Agreement.
13. Termination
13.1 We may terminate the Agreement or suspend Services with immediate effect if:
a. You fail to pay any sum when due and do not remedy that failure within a reasonable period after notice.
b. You commit a serious or persistent breach of these Terms and Conditions.
c. We reasonably believe that continuing to provide Services would involve a breach of law or present a risk to safety, property, or the environment.
13.2 On termination, all outstanding charges become immediately payable. You must arrange prompt collection or delivery of your Goods, subject to payment of any amounts due. If you fail to do so, we may exercise a lien over the Goods and, after giving reasonable notice, sell or dispose of them to recover unpaid charges and reasonable costs.
14. Data Protection
14.1 We will process your personal data in accordance with applicable data protection laws. We will use your information to manage your booking, provide the Services, process payments, and communicate with you regarding your Agreement.
14.2 We may retain records relating to your Agreement for a reasonable period to comply with legal and accounting requirements and to manage any disputes.
15. Complaints and Disputes
15.1 If you have a concern or complaint about our Services, you should raise it with us as soon as possible, providing details of the issue and any supporting information.
15.2 We will investigate complaints in a fair and timely manner and aim to resolve issues by agreement where possible.
15.3 If a dispute cannot be resolved informally, you and we may consider using an appropriate alternative dispute resolution process, without affecting your right to bring a claim in the courts.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 The Agreement is between you and us. No other person has any rights to enforce any of its terms.
17.4 We may update these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to your Agreement. Continued use of our Services after notification of any changes constitutes your acceptance of the updated terms.
